Refund Policy

Last updated: 19-Oct-2026

1. Our Promise

We want you to feel confident about every purchase. If something goes wrong, we'd rather refund you than have you stay unhappy. The terms below describe what we can and cannot refund.

2. 7-Day Money-Back on Your First Purchase

Your first paid purchase on KP Astrology Pro is covered by a 7-day, no-questions-asked refund. Email support@kpastrologypro.com from the email address on your account (or include the mobile number you sign in with), include your order ID, and we'll process the refund. This applies once per customer. Purchases in the iPhone app can only be refunded by Apple (see section 5).

3. Readings and Day Reports

Readings are one-time purchases that never expire: on the website and in the iPhone and Android apps, packs of 1, 7 or 15 readings (the 7- and 15-reading packs also include 30 Day reports); a reading is the same as one credit. Unused readings bought on the website or in the Android app are refundable within 7 days of purchase on request (iPhone purchases can only be refunded by Apple — see section 5); a reading or Day report is consumed the moment its report is generated, and, apart from the first-purchase refund in section 2, that report's value cannot be refunded because the cost has been incurred on our side.

When we refund a website purchase, the readings and Day reports it added are removed from your account once; if some have already been used, that balance goes down to zero.

Diwali offer: website purchases of the 7-reading pack from 21 Oct to 10 Nov 2026 (IST) include 1 extra reading. If the order is refunded, the extra reading is taken back too.

4. Generated Readings

Apart from the first-purchase refund in section 2, which covers that purchase even after its readings have been used, a report (Ask a Question, Day, Monthly, Annual, Deep Dive, Compatibility or Muhurta) is non-refundable once it has been generated and emailed, because each report carries a per-call AI cost that we cannot recover. If a report fails to deliver due to a system error on our side, we will either re-deliver it for free or restore the reading or Day report — your choice.

5. Purchases in the Android or iPhone App

Reading packs bought in the apps are billed by Google Play (Android) or Apple (iPhone), not by us.

  • Google Play (Android): within 48 hours of buying, you can ask Google for a refund yourself from your Google Play order history (play.google.com/store/account/orderhistory). After that, email support@kpastrologypro.com with the order number from your Google Play receipt (it starts with GPA.) and we will refund it through Google Play in line with this policy. The money goes back to your Google Play payment method on Google's timeline.
  • App Store (iPhone): only Apple can refund App Store purchases; we cannot issue these refunds ourselves. Request one at reportaproblem.apple.com.

When a Google Play purchase is refunded or charged back, the readings and Day reports it added are removed from your account; if some have already been used, that balance goes down to zero. We may do the same when Apple refunds an App Store purchase.

6. How to Request a Refund for a Website Purchase

Send an email to support@kpastrologypro.com from the address on your account. Include:

  • your payment ID (shown at /account under Payment History);
  • the reason for the refund (optional but helps us improve);
  • whether you'd prefer a refund or service credit.

We aim to acknowledge within 2 business days and process the refund within 5 business days.

7. Processing Time

Once approved, refunds for website purchases are returned to your original payment method via Razorpay or PayPal. Razorpay refunds typically settle in 5-7 business days; PayPal refunds typically settle in 3-10 business days, depending on your bank.

8. Currency Conversion

If you paid on the website in a currency other than INR, the refund is processed in the same currency at the exchange rate Razorpay or PayPal applies on the refund date. We do not reimburse FX losses caused by exchange-rate movement between purchase and refund.

9. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, your account may be suspended pending dispute review. Please email us before opening a chargeback — we are quick and reasonable.

10. Contact

All refund queries: support@kpastrologypro.com.